Refunds are always processed back to the original payment method used at the time of purchase. Below is a guide to how this works depending on how you paid:
Credit or Debit Card
If you paid using a credit or debit card, your refund will be returned to the same card.
PayPal
If you paid via PayPal, the refund will be sent directly back to your PayPal account.
Afterpay
If you used Afterpay, your refund will be processed through Afterpay. Any remaining scheduled payments will be automatically adjusted where applicable.
Gift Cards & Gift Vouchers
- If you paid using an AXL+CO gift card, your refund will be issued as a new gift voucher for the same amount.
- If you purchased a gift card directly using VISA or Mastercard, the refunded amount will also be issued as a new AXL+CO gift voucher for the same value
If you have not received your refund within the expected timeframe or need further assistance, please contact our team here and we’ll be happy to help.